Who is a frontline & back office hero?
These employees act as an organization’s figurehead. They are therefore the first point of contact both internally and externally. They usually work at their (own) desk, but occasionally they also work at a different workplace: for example, in the conference room during a meeting with customers. Customer orientation and multitasking, where similar and repetitive tasks are often performed, are typical for this profile.
Behaviour
- Meeting customer or employee requirements as quickly as possible
- Repetitive tasks
- Efficiency- and goal-oriented
- Working with multiple documents at the same time
Typical frustrations
- Slow computers or tools
- Poor ergonomic set-up
- Background noise during calls
- Inability to see callers
What frontline & back office heroes find important
What frontline & back office heroes want
Device we propose for frontline & back office heroes
